The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Robin N.11-07-2024
TYPE:ServiceMODEL:JettaYEAR:2022
I have been out to the dealer with this same issue around 7x. Told if same issue arises that they will try next step. I've been dealing with this since I bought my new car just 2 months after I got it until now. It's 2 years old. Also..what happened to customer courtesy? I have yet to take it in and have them give my car back washed. I know that's a minor thing but it's the little things these days that go far. Especially in this case! I just remember the days when they would give ur car a courtesy wash. I did see them washing a car when I picked up my car the time before (a few weeks before this last time) however..mine wasn't washed 😒
Danielle E.11-05-2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
knowledge, took time to explain the technical side
Margaret S.11-05-2024
TYPE:ServiceMODEL:TiguanYEAR:2022
Paola L.11-03-2024
TYPE:ServiceMODEL:AtlasYEAR:2021
Sam T.11-02-2024
TYPE:SalesMODEL:JettaYEAR:2024
When I originally was looking at the lease deals online, I decided I wanted to make a purchase to get a 2024 Jetta. However, the information on the site was incorrect and I was told my car payment would be nearly $500 a month, which is not affordable since I will be in college shortly. When I brought this to the attention of the associate who was assisting me, he said that the car I wanted was not included in the lease deal and that I would need to put money down. The information on the lease deal WAS for the car I was looking at, and then it became a back and forth to figure out a deal. I’m not 100% satisfied with my payment because it is still more than I was looking to pay each month.
Mary Ann G.10-27-2024
TYPE:ServiceMODEL:TaosYEAR:2022
Everyone polite and effiecent.
Jo-ann R.10-27-2024
TYPE:SalesMODEL:JettaYEAR:2025
Dennis D.10-24-2024
TYPE:ServiceMODEL:JettaYEAR:2022
I find it a bit worrisome that I bought the car less than 1 year ago and I have the check engine light coming on already. The car is a 2022 and only 37000 miles on it. I was also told that the light may come on again that the fix was just an updated software fix and that I may have to take another vacation day to deal with a problem you should have fixed in the first place. You are not compensating me for my lost vacation time.
