Average Score (222 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

222 Ratings

4.8 Average

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  • Rita M.08-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2025

    Steve the General Manager, squeezed me in for service without a scheduled appointment. Cody & Tim in service were nice & polite. Tim sat with me and explained my warranty and gave me options.

  • Tonya J.08-26-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    I like the time Cody spent explaining things, it didn't feel rushed.

  • Stephan F.08-23-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    There’s a guy named Tim Button there he has the greatest customer service ever!!!

  • Shannon R.08-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Amber H.08-20-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

    Excellent quick service, tech walk through video is a nice new feature, friendly employees

  • Keith U.08-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    This is my first VW and scheduling the service was a breeze. Eric whom I dealt with, was very detailed and thorough, everything that was planned happened and in a timely manner. Impressive customer service, keep up the good work!

  • Michael H.08-17-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    I enjoyed working with Larry Buck and Brandon Burkhart. They both were extremely professional, courteous, and excelled with product knowledge on the Atlas.

  • Deana C.08-16-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Service Rep - Eric - did not take the time to HEAR what I was explaining to him about the issue with my vehicle.

  • Nancy B.08-14-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

  • Tempestt S.08-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024