Average Score (222 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

222 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Joeseph C.08-12-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    In general, the experience was great. I think streamlining the time it takes to actually pick up the vehicle would be helpful, but overall good experience.

  • Karl A.08-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    All good.

  • Amy A.08-09-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Clara S.08-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • David R.08-06-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Bob Flick and the team did a fantastic job of getting us into a new ID4! Bob is a true asset to the dealership!

  • Frederick P.08-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Took awhile to figure out the issue but it was done properly

  • Michael D.08-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Tim really had all documents and my appointment well organized. Great customer service.

  • Luke R.08-02-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Terry was a very helpful sales associate and so was Michael in the finance department. Also the dealership was very clean and modern.

  • Edward S.08-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    I was going to trade in my 2023 Atlas for a new SUV but I love this SUV and I asked the service department to do the service, replace the front brakes, clean up the marks on the wheels and detail the car and make it look new. They gave me a new loner for a few days too. I could not believe how nice the car looked. Thanks to Tim in service and my Salesman Zac for getting this done. I feel that I can drive this for another 2-3 years.

  • Jo-ann R.08-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Always a good experience