Our sales consultants serve as the customer's advocate at every step, from answering questions and arranging test drives to helping with the trade-in appraisal process. They must be well versed in product specs and performance data for each model as well as competitive information. It's their responsibility to provide customers with everything they need to make a decision and support them through the entire experience.

Our service advisors manage all the details, from scheduling service appointments to making follow-up phone calls to customers. In between, they work directly with customers to provide estimates, explain all work and charges, give status updates and resolve any concerns. They also work with our technicians to ensure repairs are being completed on schedule. Service advisors must be well organized and good at juggling multiple tasks.

Our service technicians are responsible for performing routine diagnosis and maintenance along with mechanical, electrical and suspension-related troubleshooting and repairs. They must address the customer's concerns, perform the agreed-upon repairs and do a thorough quality check and road test before returning the vehicle.

Our parts consultant are responsible for managing the parts inventory, ensuring all necessary parts are stocked and distributing parts to the service technicians. All of our parts consultants must possess solid customer relations skills since they're responsible for recommending related parts, answering questions and informing customers when special order parts have arrived.